If your order is incorrect or damaged, please call or email us within 24 hours and we’ll do our best to rectify any problems as quickly as possible.

Wrongly Supplied Products

Please inform us within 24 hours or receipt if any items have been incorrectly supplied. We will then arrange collection and either provide a refund to the same payment card (used to place the order) or send replacement items.

Defective or Damaged Products

If the products received are thought to be defective or damaged in some way, the products may have to be returned to Stuart’s. If this is the case, this must be before the Use By Date of the products. If the goods are found to be faulty or defective, we will offer a replacement or a full refund. In either case we will refund your postage costs.

Right To Cancel

Your right to cancel starts at the time of placing the order and ceases at the point of dispatch.

Guarantee of Quality

If you are not completely satisfied with any products you receive from Stuart’s please contact us.